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So, you’ve decided to use Salesforce Communities to build your applicant portal. The project requires that it serve all of the programs at your institutions, from undergrad and grad to continuing education and adult learning. [...]
Bill, Billie, William, Will - does your CRM know who is duplicate record? Duplicate records are the scourge of every CRM administrator's life. Unfortunately, there is no single silver bullet to eliminate duplicate records 100%. [...]
Community colleges need to adopt a single Constituent Relationship Management (CRM) software strategy to engage with prospective students and create pathways to success across the entire lifecycle — from their very first point of contact all the way to their first day of class, and beyond. [...] Read More
Your incoming class is like an ice cream cone…if you don’t constantly monitor it from every angle, it melts. Institutions that maintain a personalized connection with incoming students throughout the enrollment journey are the ones most likely to consistently yield a high start rate and enjoy a great first day of school. [...] Read More