Apply Now

Job Summary: We are looking for a Quality Assurance (QA) expert to oversee the development and execution of tests to ensure product quality of our suite of software products, built entirely on the Salesforce platform, for the higher education recruitment and admissions market.

QA expert responsibilities include working with offshore QA team to develop tests, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts).

The QA expert role plays an important part in our company’s product development process. Our ideal candidate will be responsible for overseeing tests before product launches to ensure software runs smoothly and meets client needs.

Essential Duties and Responsibilities:

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan, coordinate and execute testing activities
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Investigate the causes of faults encountered by users and train users to implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up-to-date with new testing tools and test strategies

Qualifications:

• Knowledge of software QA methodologies, tools and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Experience in Higher Education IT and/or Admissions & Recruitment a  big plus
• Experience working in an Agile/Scrum development process is a plus
• Experience with performance and/or security testing is a plus

Apply Now

Job Summary: We are seeking a Business Development Representative (BDR) to join our sales team. Responsibilities of the BDR include contacting prospective customers through outbound calling and email campaigns. Additionally, the BDR will be responsible for qualifying leads through effective discovery techniques and questions. The BDR will consistently represent the company in a professional and engaging manner.

The right candidate for this role will have a strong communication and relationship building skills. They will be self-motivated, persistent and resilient with a strong enthusiasm to leverage technology to transform higher education.

Essential Duties and Responsibilities:

• Execute the sales and marketing strategies to target various types of institutions, as may be determined.
• Develop deep product knowledge of the Enrollment Rx suite of solutions in order to communicate effectively with prospective clients and complete comprehensive discovery calls.
• Support the sales pipeline from initial inquiry through signed contract.
• Develop strong understanding and familiarity with the Salesforce platform including obtaining Salesforce Admin certification.
• Assist in the management of the marketing strategy including using Salesforce and Pardot.
• Execute outbound campaigns to promote events and trade shows to schedule and coordinate on-site sales meetings.
• Build rapport with prospects in order to leverage positive relationships into new opportunities.
• Collaborate with Customer Success team in order to leverage success stories into new sales opportunities.
• Develop reasonable understanding of complementing apps that typically accompany Enrollment Rx implementations.
• Manage and cultivate relationships with the salesforce.com sales team.

Qualifications:

•   Previous customer sales or service experience.
•   Salesforce and/or Pardot Experience.
•   Located in the Chicagoland area.
•   Experience in Higher Education sector, particularly in Recruitment and Admissions.

Apply Now

Job Summary: The Jr. Implementation Specialist will be an integral team member that will help support implementation processes and customer success. The Implementation Support Specialist will be responsible for assisting client engagements and client success by developing and documenting client business requirements and customizing Salesforce and all Enrollment Rx product offerings.

Essential Duties and Responsibilities:

• Provide customer support and ensure client success.
• Develop and document workflow processes and procedures
• Configure Salesforce & Enrollment Rx based upon business requirements.
• Assist in the development of training materials to ensure new functionality is documented properly and adopted by users.
• Assist the Implementation Consultant in managing implementation projects and facilitating client management calls as needed.
• Lead increasingly larger parts of the implementation project as expertise increases
• Coordinate communication with the Enrollment Rx team throughout each project.

Qualifications:

• Previous customer service experience.
• Salesforce admin experience.
• Strong communication skills.
• Some projects may require the hands-on participation of the Implementation Support Specialist, therefore the ability for limited travel is required.
• Experience in Higher Education sector preferred, particularly in Recruitment and Admissions.