When implementing a complex enterprise software system, a true partnership with your technology vendor is paramount. Too often, higher ed institutions get ahead of themselves, jumping into new systems their staff is not ready to accept or that require more business process changes than they’ve prepared for. Addressing these hurdles is the responsibility of both the institution and the vendor, and a project’s success depends on a collaborative relationship.

There’s no better example than CRM. While many schools want to automate relationshi